TERMS & CONDITIONS

I. Company Information

The company managing the website www.gozesto.eu is Herbs Fusion SRL, with Unique Registration Code RO 45107350, registered at the Trade Register under number J23/6579/22.10.2021. By placing an order with Herbs Fusion SRL, you agree to these terms and conditions.

II. Scope

These terms apply to all purchases and orders made through the online store at www.gozesto.eu. Only these terms and conditions are valid; any other clauses are null and void unless modification has been announced in advance or made in writing.

III. Definitions

• Buyer — the person, firm, company, or other entity placing an Order.
• Seller — Herbs Fusion SRL.
• Goods and Services — any product or service, including documents and services mentioned in the Order.
• Order — an electronic document serving as a form of communication between the Seller and Buyer, through which the Seller agrees to deliver Goods and Services and the Buyer agrees to receive and pay for them.
• Contract — an Order confirmed by the Seller.
• Intellectual Property Rights (IPR) — all intangible rights such as know-how, copyright, database rights, design rights, patents, trademarks, and domain name registrations.
• Specifications — all specifications and/or descriptions of Goods and Services as specified in the Order.

IV. Ordering

By placing an electronic or phone order on www.gozesto.eu, the Buyer agrees to the form of communication (phone or email) through which the Seller conducts its operations.

The Order will include the following documents, in order of importance:

• The Order (with clear delivery and billing data) and its specific conditions
• The Buyer's Specifications (where applicable)
• These Terms and Conditions

The Seller confirms the order verbally (telephone) or electronically (email). An unconfirmed order does not constitute a Contract. This Contract enters into force upon confirmation of the Order by the Seller.

V. Intellectual Property Rights

The entire content of www.gozesto.eu — including text, images, graphics, software, and other elements — is the exclusive property of the Seller. Using the content without the Seller's consent is prohibited and constitutes infringement.

The name "Zesto," logos, and symbols associated with it are the exclusive property of the Seller and may only be used with prior written consent.

VI. Seller's Obligations

• Deliver products in the manufacturer's original packaging, sealed and undamaged.
• Deliver products in the quantities, at the price, and within the timeframe specified in the order confirmation.
• Inform the Buyer in case of delays or inability to fully or partially supply the ordered products.
• Not proceed with delivery if the Buyer cancels the order before dispatch.

VII. Buyer's Obligations

• Acknowledge and agree to the General Terms and Conditions of www.gozesto.eu when placing an order.
• Pay the contract value (product value and delivery cost) upon receipt of the products.

VIII. Transfer of Ownership

Ownership of the Goods/Products transfers at the time of payment by the Buyer at the location indicated in the order. Delivery means signing the receipt of the transport document provided by the courier. In the case of delivery by post or courier, the courier is not authorised to allow the Buyer to open packages before signing for delivery.

If, after the transfer of ownership, the Buyer finds differences between the order and the contents of the package, they must notify the Seller in writing within a maximum of 3 days.

IX. Right of Withdrawal and Product Returns

The Buyer has the right to unilaterally withdraw from the distance contract within 30 working days from receipt of the products, without penalties and without stating any reason.

Products delivered by Herbs Fusion SRL are in original sealed packaging. Given their nature, once opened, they cannot be returned — except where the Buyer has consumed only one serving from the purchased product.

When exercising the right of withdrawal, the Buyer bears the cost of returning the products. Herbs Fusion SRL will refund amounts paid for delivery within 30 days from the date of withdrawal. For orders paid by card, the refund will be made to the same card within 3–30 days from acceptance of the return.

X. Privacy Policy and Personal Data

We process your personal data in full accordance with Regulation (EU) 2016/679 (GDPR). Completing forms on the site implies acceptance for such information to be included in the Herbs Fusion SRL database and used for order fulfilment, courier services, logistics, and payment services.

Buyers are protected by all rights provided by GDPR, including access, objection, restriction, deletion, and portability rights. Buyers also have the right to appeal to the courts or any competent supervisory authority, including ANPC.

For full details, see our Privacy Policy.

XI. Liabilities

We provide this site and all its content "as is." We cannot ensure uninterrupted or error-free use. Our Company shall not be liable for any direct, incidental, collateral, or indirect losses or damages arising from the use of this site or products purchased from Herbs Fusion SRL for purposes other than those specified by the Seller.

XII. Applicable Law and Disputes

These Terms and Conditions are governed by applicable Romanian law. Any disputes will first be resolved amicably. If an agreement cannot be reached, disputes will be resolved by the competent Romanian court in the Ilfov County jurisdiction.

XIII. Alternative Dispute Resolution (ODR)

For extrajudicial resolution of disputes arising from online purchases, you may use the European ODR platform at: ec.europa.eu/consumers/odr. Our email address is: gozestoeu@gmail.com

XIV. Force Majeure

Any unforeseeable, irresistible circumstances independent of the will and control of the Parties that make it impossible to fulfil obligations will be considered Force Majeure. These include, without limitation: war, revolution, earthquake, massive floods, embargo, expropriation, devastating fire, or interruption of access to the Platform.

The party invoking Force Majeure must notify the other party within 10 working days from the occurrence and provide supporting documents within 30 working days. If Force Majeure does not cease within 1 month from notification, either party may terminate the Contract.

XV. Order Delivery

Orders are dispatched within 24–48 hours of processing via express courier. Each order is checked and confirmed by a Zesto operator by phone before dispatch.